This book explains the seven key aspects that, according to the author, are necessary to successfully run a veterinary practice. These include, among others, working with objectives, discovering your values and making the most of them or managing conflicts. Each of these key aspects is addressed concisely and clearly, with numerous examples so readers can identify themselves with the situation.
This book explains the seven key aspects that, according to the author, are necessary to successfully run a veterinary practice. These include, among others, working with objectives, discovering your values and making the most of them or managing conflicts. Each of these key aspects is addressed concisely and clearly, with numerous examples so readers can identify themselves with the situation.
The book is also made much more practical with the help of suggestions and advice to solve or improve different critical aspects of veterinary practice management. Finally, at the end of each chapter, readers will find a section with key points and a QR code (a link in the case of the e-book) to download the exercises that will help them to put the knowledge acquired into practice.
The book includes representative illustrations, which complete the information given and make the reading more enjoyable.
Author
Miguel Ángel Díaz Sánchez
Miguel Ángel Díaz graduated from the Complutense University of Madrid (UCM) in 1990. He is also a diplomate of the European School for Advanced Veterinary Studies in Internal Medicine in Utrecht, and an advanced AO diplomate in Orthopaedics and Traumatology. He is a pioneer in the use of CO2 laser.
He has been the owner and manager of the Díaz de la Cebosa veterinary practice since 1992. Miguel Ángel is an executive coach certified by the Center for Executive Coaching (USA). He works as an executive and team coach. He is also a certified coach by the International Coaching Community (ICC) and a trainer certified by Bono Thinking Systems in the Six Thinking Hats method. More than fourteen years ago, Miguel Ángel started to use coaching in his practice as a means to bring balance to his life, improve his leadership skills and build his team’s skills. Since 2009 he has been offering his services as an executive and team coach to veterinary professionals through his company New Way Coaching (www.newwaycoaching.es). Miguel Ángel works with companies and directors who feel overwhelmed by their daily duties and want to enhance their leadership, achieve better results, improve and strengthen the relationships with their teams, and to enjoy doing it. From experience, he knows the positive impact of implementing the methods and tools that he provides to his clients, as he is the owner of a veterinary practice in which he has been leading teams for 25 years.
This, in combination with his knowledge as a coach and the hundreds of hours of experience acquired through his coaching sessions, has allowed him to specialise in coaching veterinary professionals and provide highly valuable knowledge.
He acts as a consultant to directors and their teams on a regular basis, and also gives conferences, seminars and workshops, both throughout Spain and at international congresses. He has been a speaker at a multitude of symposiums in Spain (Madrid, Barcelona, Valencia, Bilbao, Toledo, Guadalajara, etc.) and abroad (Russia, Greece, Portugal, Poland, Turkey), in which he has talked about the impact of coaching on companies with improved results and strengthened relationships. He is the author of numerous articles about leadership and coaching and their use in companies. His clients are from a wide variety of fields such as logistics, fashion, interior design, business, finances, marketing, consulting, teaching, technology, veterinary medicine, etc.
Table Of Contents:
KEY 1: The power of working with objectives
Your objectives as a journey: decide on a starting point and destination
SMART objectives
The success sequence: long-, medium- and short-term objectives
Objectives versus expectations
Leverage points
The “Nemo” effect
Action plans
Key points
Bibliography
KEY 2: Discover your values. Use them as a support to build the life you want to live
The importance of values
Discover your values
The crisis of values
Living in accordance with your values
Achieving inner peace
Key points
Bibliography
KEY 3: Limiting and driving beliefs. Question your beliefs regarding what is possible and impossible
Beliefs and the “Narnia” effect
Do not be afraid of jumping into the void
Create your own safety cushion
Prepare yourself for a journey across the desert
How to move from theory to practice
Discover the secret of rewards
Key points
Bibliography
KEY 4: Conflicts. Turn them into a source of solutions
Conflicts
Attitudes towards conflict
Types of conflicts
How handle conflicts
Feedback at the right time: the “key moments”
Key points
Bibliography
KEY 5: Inspire trust
Trust yourself
Trust those around you
Admit your mistakes and stay away from arrogance
Show respect
Act responsibly
Make decisions, keep your promises and dare to fail
Key points
Bibliography
KEY 6: The leader’s control panel
Data sheet
Specific References
There is a need to publicize the syndromes occurring in veterinary personnel due to work-related stress. Vets are apathetic or leaving the profession.
Finally, a book that breaks down the entire veterinary practice model into its individual components. With this book, you will be able to answer some of the fundamental questions for success in veterinary practice: How can we stand out in the community to attract the clients we want? How can we create a consistent operation that will remove unpredictability and minimize mistakes? How can I create a replicable practice model? How can we have a consistent flow of interesting and profitable cases? How can I achieve my vision at work?
Why do people buy things? What tools can we use to convince clients and sell our services? In this work, the authors offer their more than 20 years of experience working in different areas of a veterinary practice. Written with a practical approach, this book reviews the current knowledge in neuromarketing and provides advice for its implementation in the real daily life of veterinary practices.
Pere Mercader, a consultant with wide experience in the veterinary sector, provides us with the keys to efficient veterinary centre management and IT management tools for calculations and assessments in the clinic.
The specific objective of this practical book is to help the reader, whether a veterinary surgeon or manager of a veterinary clinic, design the best possible health plans for their veterinary centre, whether starting from scratch or seeking to improve upon existing health plans that are not selling successfully.
This book explains the seven key aspects that, according to the author, are necessary to successfully run a veterinary practice. These include, among others, working with objectives, discovering your values and making the most of them or managing conflicts. Each of these key aspects is addressed concisely and clearly, with numerous examples so readers can identify themselves with the situation.
